Enhanced Patient Experience and Efficiency
Are you ready for immediate service when you call our office? Now you can have it with our new virtual assistant, Meredith, at Advantage Orthopedic & Sports Medicine. This new assistant allows you to call our office and never wait on-hold again.
We have partnered with Assort Health to integrate a new AI-powered phone system to streamline the patient experience when contacting the office. Assort Health offers the most advanced orthopedic-specific AI platform for phone call automation, trusted by thousands of top orthopedic surgeons, with over 13 million interactions completed.
What This Means For Patients
● 24/7 Accessibility: Get answers to common questions and manage appointments any time.
● Reduced Wait Times: AI will help direct calls quickly and accurately to the correct department or individual.
● Efficient Assistance: Request prescription refills, get appointment reminders, and manage billing with ease.
Rest Assured
● Patient Data is Secured: The AI system adheres to the highest security standards, including HIPAA compliance, to protect personal health information.
● Personalized Care Remains the Priority: While AI assists with administrative tasks, staff is still available to provide the personalized care patients expect.
● Human Oversight: Our team oversees the system to ensure accuracy and address complex inquiries.
As always, we look forward to providing you with the best and most efficient service.